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HomeUncategorizedOttawa warns former public servants face collection agencies to recover Phoenix overpayments

Ottawa warns former public servants face collection agencies to recover Phoenix overpayments

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For nearly a decade, the Phoenix payroll processing system has caused a backlog of complaints regarding cases of underpayments or overpayments that can take months to resolve.

Federal government departments have been sending letters to former public servants warning them that outstanding debts from salary overpayments, the result of the problem-plagued Phoenix pay system, could be referred to collection agencies or the Canada Revenue Agency.

Public service unions are raising objections over the move because many of the former government employees were not aware of the issue. For nearly a decade, the Phoenix payroll processing system has caused a backlog of complaints regarding cases of underpayments or overpayments that can take months to resolve.

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Ethan Radcliffe
Ethan Radcliffe is a senior reporter and digital editor at The Toronto Insider, specializing in Canadian federal policy, GTA urban development, and national economic trends. With over a decade of experience in North American journalism, Ethan focuses on translating complex legislative and economic developments into clear, accessible reporting for Canadian readers. Ethan’s work emphasizes policy analysis, government accountability, and data-driven reporting, with a strong focus on how federal and provincial decisions impact communities across the Greater Toronto Area and beyond. He has covered infrastructure planning, housing policy, fiscal strategy, and regulatory changes affecting Canadian households and businesses. A graduate of Toronto Metropolitan University’s School of Journalism, Ethan brings expertise in investigative reporting, long-form analysis, editorial standards, and digital publishing best practices. His reporting is guided by verifiable sources, public records, and transparent sourcing. In addition to reporting, Ethan has experience in newsroom editing, fact-checking workflows, SEO-informed journalism, and audience analytics, ensuring stories meet both editorial integrity standards and modern digital discoverability requirements. Ethan is committed to objective, fact-driven journalism and adheres to established ethical guidelines, prioritizing accuracy, clarity, and public trust in all reporting.

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